Customer Success Specialist

  • Customer Support
  • Barcelona, Spain

Customer Success Specialist

Job description

Qustodio, a start-up founded in 2012, is a market leader in family internet safety software whose mission is to provide a safe digital experience for every child. We’re trusted by more than 3 million parents across the globe and rated Editors’ Choice by PC Magazine.


As a Customer Success Specialist your mission will be to provide excellent, dedicated customer service to our higher end customers. You will be working within our Customer Support Team and directly with Customer Marketing Manager to ensure delivery of high quality phone support service to achieve customer success and impact business goals.


Responsibilities

  • Provide excellent and dedicated phone support service directly to our customers

  • Address customer issues, guide and help to onboard and succeed with the product

  • Develop relationships with customers and maintain their record by keeping log, classifying and tracking queries

  • Collaborate with the team and update stakeholders about any related issues and possible improvements to increase customer satisfaction

  • Maintain strong relationship with Customer Support team to keep up-to-date on all day to day matters and quality standards alignment

  • Track and report key metrics to Customer Marketing Manager


Requirements

Requirements and Skills

  • Experience as Customer Support Agent

  • Great communication skills

  • A positive and proactive attitude and open mind that approaches problems from all angles

  • American English native with strong communication skills in English language 

  • Ability to learn quickly and manage workload in a cooperative and demanding environment

  • Excellent attention to detail and fully computer literate and tech-savvy

  • Open to flexible hours to work late shifts, as you will be dealing with US market mainly

  • Flexibility and adaptability to change

  • College degree


What can we offer you?

  • Design and develop a new product—perform a significant impact.

  • Great culture - friendly and emphasizes both teamwork and fun.

  • Our company is home to over 15 nationalities.

  • Flexible working hours; there are possibilities to work from home.

  • Interesting challenges in a fast-growing technology company for you to grind your skills.

  • Competitive salary range.

  • Private Health Insurance.

  • In-house training and team building events.

  • A modern and fully equipped office headquarters in Barcelona city center.

  • Daily fruit and beverages supply.

  • 23 days of holidays per year. Half day off on your b'day.

  • Flexible Benefits.

  • Team Building Events.