Based in Barcelona, Qustodio is a fast-growing internet safety startup whose mission is to provide a safe digital experience for every child. Our top product is a multi-platform parental control solution that is used and loved by hundreds of thousands of families worldwide, and is one of the leading brands worldwide in the Digital Wellbeing category.
We’re looking for a full-time Marketing CRM Manager to join our Marketing team.
As a Marketing CRM Manager, your main duty will be to focus on building long-term customer relationships. You will be responsible for development of consumer relation strategies to increase user success, engagement, loyalty and satisfaction as well as execution, and continuous refinement of multi-channel user relations.
We are looking for someone with extensive cross-functional collaboration, very strong analytical, good communication and excellent project managerial skills that will enable you to effectively execute multiple responsibilities.
Own the global CRM editorial calendar
Conceive, build and deploy tactical seasonal and one-off messages (email, mobile, on-platform) and campaigns.
A/B test and optimize messaging, content and tone to ensure improvement of activity, retention and conversion metrics.
Report post-campaign results to key stakeholders; share insights and learnings
Recommend targeted audiences
Build multi-channel client communication strategies with a vision of growing consumer loyalty and increasing their lifetime value to the business.
Ensure consistency in all consumer contact initiatives.
Collaborate with product, customer support and other departments in an effort to develop and launch suitable initiatives.
Manage third-party vendors in order to improve consumer communications.
Run CRM campaigns and introduce new capabilities for the purpose of meeting emerging business needs and changing market trends
Requirements and Skills:
Proven work experience in Customer Marketing or similar role
Experience in SaaS
Experience with Braze or similar tooling
Strong analytical mindset and orientation towards results
Strong communication skills
Strong strategic vision
A self motivated individual who can work under tight schedules and meet deadlines
Fluent in English
Relevant university degree or equivalent
What can we offer you?
Great culture - friendly and emphasises both teamwork and fun
Our company is home to over 15 nationalities
Flexible working hours - and there are possibilities to work from home
Interesting challenges in a fast-growing technology company for you to grind your skills
Competitive salary range
Private Health Insurance
In-house training and team building events
A modern and fully equipped office headquarters in Barcelona city center
Daily fruit and beverages supply
23 days of holidays per year. Half day off on your b'day
Team Building Events